Products will usually ship with-in 3 to 5 business days from date of order. For larger quantities or expedited orders, please call for accurate ship times. If you are shipping to a different country than the United States, expect additional fees and brokerage costs from the carriers upon delivery.
Expedited orders must be placed before 12:00PM MST. Orders outside of the United States, will not ship the same day, order with-in the United States, can ship out the same day if you call to confirm that the item is on the shelf. There will be an expedited fee of $25.00 added to the order.
Parts that need to be custom configured are not available for expedited shipping.
You must e-mail Atkinson Electronics, Inc. for a RMA number before returning any product to the factory. Shipments to the factory not covered by a valid RMA number are subject to refusal of delivery. The RMA number should be marked on the outside of the return package as ATTN: RMA# _____. To avoid delays, please include the following information inside the package.
Returned Merchandise Authorization (RMA) Number
- Customer Order Number and Invoice Number
- Returnee’s name, address, e-mail and telephone number
- Product model number and date purchased
- Reason for return or repair
- Additional repair instructions
Preship Warranty Replacements are made only if we are supplied with the sales order number or invoice number of the original device. Atkinson Electronics, Inc. will pay FEDEX Ground charges on the Preship Warranty Replacement. Express charges will be billed to the client. If the defect is due to miss-use or improper installation, the customer will be billed for both the Preship Warranty Replacement at 75% of list price and the freight.
All returns must be shipped prepared to the factory.
Customers will be billed for any Preship Warranty Replacements if the defective units are not returned to the factory with-in 2 weeks.
RETURNS FOR CREDIT
Only new and unused products may be returned for credit. Atkinson Electronics, Inc. inspects, retest and repackages ALL products returned for credit. All returns for credit are subject to a retest and restocking fee (25% of purchase price but no less than $25.00). Products that are customized for specialty are not usually resalable items and for this reason credit will not normally be given if these products are returned. Debit memos will not be given without written authorization and an RMA number. After the return for credit is processed the proper credit will be issued. No cash refunds will be issued unless requested in writing.
RETURNS OF NON-WARRANTED PRODUCTS
An appropriate charge (25% of Atkinson’s published product price list) will be made for testing repairs, replacement and shipping for returned products which are not defective or found to be defective as the result of improper use, maintenance or neglect.
Atkinson Electronic, Inc.
14 West Vine Street
Murray, Utah 84107