Product Overview
You must e-mail Atkinson Electronics, Inc. for a RMA number before returning any product to the factory. Please email: cbdsales@atkinsonel.com.
Shipments to the factory not covered by a valid RMA number are subject to refusal of delivery.
Once you have received your RMA number, purchase the repair and pay for the return shipping charges for your repaired product.
Please follow the following instructions for your return:
The RMA number should be marked on the outside of the return package as ATTN: RMA# _____. To avoid delays, please include the following information inside the package.
- Returned Merchandise Authorization (RMA) Number
- Customer Order Number and Invoice Number
- Returnee’s name, address, e-mail and telephone number
- Product model number and date purchased
- Reason for return or repair
- Additional repair instructions
